More Play.
More Happy Chirps.

1. Order Processing and Handling Time Handling Time: 0 – 1 Business Day (Monday to Friday). All orders are processed and prepared for shipment within 1 business day. Orders placed over the weekend or on holidays will be processed on the next business day. 2. Order Cut-Off Time Order Cut-Off Time: 5:00 PM (Eastern Standard Time – EST). Orders placed before 5:00 PM will begin processing on the same business day. Orders placed after 5:00 PM will begin processing on the following business day. 3. Shipping Rates & Transit Time We offer straightforward and affordable shipping options for our customers within the United States. Transit Time: 1 – 3 Business Days (Monday to Friday). Shipping Costs: Orders under $100.00: A flat shipping rate of $5.99 will apply. Orders of $100.00 or more: We offer Free Shipping.

Welcome to El Nuevo Neighborhood Pet Shop. To ensure a secure and seamless shopping experience for our customers, we utilize Stripe, a leading and highly secure global payment processor, to handle all online transactions.

0-Day Return Window We have a 30-day return policy. This means you have 30 days after receiving your item to request a return and send the product back to us. To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging.

See Order Trcking Page

Email: support@elnuevoneighborhood.shop